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Discovery Place Internet Privacy Policy

Discovery Place collects information from visitors online in order to provide services and to enhance the online experience. The following Privacy Policy is intended to help you understand what information we collect about you, how we safeguard that information and how that information might be used. This policy applies only to information collected online.

Information collected

Discovery Place currently collects personal information when someone purchases a ticket, joins or renews a Membership or makes a donation. This information may consist of contact information (name, address, phone etc.) and transactional information (credit card #, expiration, etc.). In addition, the Museum collects email information when someone signs up for one of our eNewsletters or sends an information request via email to one of our departments.

In addition, Discovery Place collects non-personal information about the way visitors use our website. Navigational information helps us to understand which parts of the website are most beneficial to users and enables us to continue to improve the site. Non-personal information (e.g., type of browser, service provider, IP address) helps us to understand overall use of the site. None of this information identifies the user personally but allows the Museum to compile statistics about the use of the site.

From time to time, we may conduct online or email surveys. Information collected in these surveys does not contain personal information unless the respondent willingly supplies it.

Discovery Place uses a browser feature known as a cookie. Cookies are small pieces of data that are stored by your web browser on your computer. Cookies help to track your clicks as you navigate through the site and help us to collect information about which parts of the site are most useful to visitors. We do not collect personal information through the use of cookies. Please note that your browser may allow you to control or refuse cookies.

Use of information collected

Discovery Place currently uses the information collected from its online users to provide information that is requested; to allow you to purchase, renew or upgrade your Membership; to allow you to make a donation; and, to allow you to purchase tickets or make reservations. In addition, we use the aggregated, non-personal information about the website usage to improve the website experience.

If you use the website to send us a question or comment, we will use your name and email address one time only to respond to your question.

Discovery Place does not share email addresses with third parties and we do not send unsolicited emails. The Museum sends eNewsletters and updates to those who request them. You may request to be removed from an email list at any time and information is provided in each eNewsletter to do so.

Security of information collected

Discovery Place uses SSL encryption to secure data that you send to us over the internet.

Sharing of information with third parties

Discovery Place is committed to respecting the privacy of our guests. For business purposes, we sometimes engage third parties to provide services such as marketing, online ticket sales or email services. In these cases, we may need to share your personal information with these parties or they may need to share that information with us. We require third party service providers to maintain your information in a confidential manner.

Aggregate data that does not contain personal information may be shared with funders, government organizations or other partners.

If we are required by law to disclose information about users of our websites, we will do what is necessary to comply with the law.

Accuracy of information collected

If you would like to review or update your personal information or would like your information removed from our database, please contact us using the information provided below. Upon request, we will use our best efforts to provide you with your information provided that such access is not unreasonably burdensome or expensive.

Contact us

If you have questions or comments about this policy, please contact us at:

Discovery Place
Attn: Vice President, Marketing & Communications
301 North Tryon Street
Charlotte, NC 28202